EVALUASI KINERJA DAN KEAMANAN APLIKASI WHATSAPP TERHADAP KEPERCAYAAN KONSUMEN METODE USABILITY TESTING

Penulis

  • Refki Pradana Prodi Teknik Informatika, Universitas Bina Darma, Palembang
  • Hafiz Alfarisyi Prodi Teknik Informatika, Universitas Bina Darma, Palembang

DOI:

https://doi.org/10.31949/jensitec.v10i02.9837

Abstrak

The rapid development of technology in this era has brought significant changes to various aspects of society's life, especially with the emergence of social media, which adds complexity to individual technology needs. One of the essential technologies is the WhatsApp application. WhatsApp is a cross-platform messaging application that allows message exchanges using internet data packages, similar to email, web browsing, and others. The various unique features offered by WhatsApp make it the primary medium used by university students to communicate and share information. To evaluate the performance and security of the WhatsApp application regarding consumer trust, an analysis was conducted using the usability testing method. By distributing questionnaires to university students, 50 respondents were obtained. This research aims to determine whether WhatsApp has satisfactory performance and security among university students.

Kata Kunci:

Technology, Evaluation, Usability Testing, Security, Consumer Trust, WhatsApp

Unduhan

Data unduhan belum tersedia.

Referensi

Fatmala, W. S., Suprapto, S., & Rachmadi, A. (2018). Analisis kualitas layanan website e-commerce berrybenka terhadap kepuasan pengunjung menggunakan metode WebQual 4.0 dan importance performance analysis (IPA). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 2(1), 175-183.

Khaerunisa, A. A. Pengukuran Usability Pada Aplikasi CamScanner Terhadap Keinginan User Menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM).

Martoyo, W. U., & Suprapto, F. (2015). Kajian Evaluasi Usability dan Utility pada Situs Web. SESINDO 2015, 2015.

Rahmasari, E. A., & Yanuarsari, D. H. (2017). Kajian usability dalam konsep dasar user experience pada game †œabc kids-tracing and phonics†sebagai media edukasi universal untuk anak. Demandia: Jurnal Desain Komunikasi Visual, Manajemen Desain, dan Periklanan, 49-71.

Rahmasari, E. A., & Yogananti, A. F. (2021). Kajian Usability Aplikasi Canva (Studi Kasus Pengguna Mahasiswa Desain). ANDHARUPA: Jurnal Desain Komunikasi Visual & Multimedia, 7 (01), 165–178.

Ramadhanti, E., & Marlena, N. (2021). Analisis strategi kualitas layanan menggunakan metode importance-performance analysis (ipa). In FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi (Vol. 23, No. 3, pp. 431-441).

Ranitaswari, P. A., Mulyani, S., & Sadyasmara, C. B. (2018). Analisis kepuasan konsumen terhadap kualitas produk kopi dan kualitas pelayanan menggunakan metode importance perfomance analysis (studi kasus di geo coffee). Jurnal Rekayasa dan Manajemen Agroindustri, 6(2), 147-157.

Siyamto, Y. (2017). Kualitas pelayanan bank dengan menggunakan metode importance performance analysis (IPA) dan customer satisfaction index (CSI) terhadap kepuasan nasabah. Jurnal Ilmiah Ekonomi Islam, 3(01), 63-76.

Tannady, H. (2018). Mengkaji kepuasan pelanggan terhadap kualitas layanan e-commerce dengan menggunakan metode Importance Performance Analysis 3 Dimensi. Journal of Business & Applied Management, 11(2).

Umam, R. K., & Hariastuti, N. P. (2018, September). Analisa Kepuasan Pelanggan Dengan Menggunakan Metode Customer Satisfaction Index (CSI) Dan Importance Performance Analysis (IPA). In Prosiding Seminar Nasional Sains dan Teknologi Terapan (pp. 339-344).

Yola, M., & Budianto, D. (2013). Analisis kepuasan konsumen terhadap kualitas pelayanan dan harga produk pada supermarket dengan menggunakan metode Importance Performance Analysis (IPA). Jurnal Optimasi Sistem Industri, 12(1), 301-309.

Unduhan

Abstract Views : 25
Downloads Count: 28

Diterbitkan

2024-06-09

Cara Mengutip

Pradana, R., & Alfarisyi , H. (2024). EVALUASI KINERJA DAN KEAMANAN APLIKASI WHATSAPP TERHADAP KEPERCAYAAN KONSUMEN METODE USABILITY TESTING. J-ENSITEC (Journal of Engineering and Sustainable Technology), 10(02), 10112–10118. https://doi.org/10.31949/jensitec.v10i02.9837

Terbitan

Vol 10 No 02 (2024): June 2024

Bagian

Articles

Lisensi

Hak Cipta (c) 2024 Refki Pradana, Hafiz Alfarisyi

Creative Commons License

Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.

An author who publishes in the J-ENSITEC (Journal of Engineering and Sustainable Technology)  agrees to the following terms:

  1. Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal
  2. The author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgment of its initial publication in this journal.
  3. The author is  permitted and encouraged to post his/her  work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work