indonesia Analisis Kunjungan Pasien Atas Kualitas Pelayanan pada RSU Fikri Medika Karawang
(Studi Kasus Masa Pandemi Covid – 19 tahun 2019 – 2021)
DOI:
https://doi.org/10.31949/entrepreneur.v3i2.2043Abstract
This study analyzes the process or efforts of processing data into new information so that the characteristics of the data become easier to understand and useful as a solution to a problem. The data is described quantitatively as a result of data collection from the source as part of the information. This study aims to analyze the data that has been presented at RSU Fikri Medika Karawang to make new information in order to improve the quality of service for the achievement of the hospital's vision and mission to increase the volume of patient visits. RSU Fikri Medika Karawang needs to detect early with the number of patients visiting by gender, age and occupation as an early anticipation to ensure patient satisfaction. From the distribution of questionnaires to 100 respondents that female patients of productive age and on average are farmers and traders, it is a challenge for the management of Fikri Medika Hospital Karawang to ensure the existing quality. With 18 statements that were shared with the google questionnaire, the results of the instrument test on the decision were valid and the consistency value was greater than the specified standard.
Keywords:
Patient; Service QualityDownloads
References
Kotler, Philip dan Keller, Kevin Lane. 2009. Manajemen Pemasaran. Prehalindo, Jakarta.
Lupiyoadi, Rambat dan Hamdani, A. 2008. Manajemen Pemasaran Jasa. Salemba Empat, Jakarta.
Rangkuti, Freddy. 2009. Strategi Promosi yang Kreatif dan Analisis Kasus. Gramedia Pustaka Utama, Jakarta.
Sugiyono. 2015. Metode Penelitian. Alfabeta, Bandung.
Sugiyono. 2018. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta, Bandung.
Sujarweni, Wiratna. 2014. Metodologi Penelitian. Pustaka Baru Press, Yogyakarta. ______________________Statistik untuk Bisnis dan Ekonomi
Sunyoto, Danang. 2014. Dasar-Dasar Manajemen Pemasaran (Konsep, Strategi, dan Kasus). CAPS, Yogyakarta.
Supranto, J. 2009. Statistik Teori dan Aplikasi. Penerbit Erlangga, Jakarta.
Swastha, Basu dan Irawan. 2015. Manajemen Pemasaran Modern. Liberty, Yogyakarta.
Tjiptono, Fandy, 2015. Strategi Pemasaran Jasa. CV. Andi, Yogyakarta.
Tjiptono, Fandy, 2012. Strategi Pemasaran. Bayumedia, Yogyakarta.
Tjiptono, Fandy dan Chandra, Gregorius. 2005. Manajemen Kualitas Jasa. ANDI, Yogyakarta.
Pusat Statistik Indonesia, 2018, Buku Statistik Gender Tematik: Profil Generasi Milenial Indonesia
Jurnal Terdahulu:
Atnike Nova Sigiro, dkk 2020, Perempuan & Pandemi Covid-19, Vol. 25 No. 4, November 2020, https://www.jurnalperempuan.org/jurnal-perempuan.html
Citra Ayu Anisa & Rahmatullah, 2020, Visi Dan Misi Menurut Fred R. David Dalam Perspektif Pendidikan Islam, Homepage : http://e-journal.staima-alhikam.ac.id/index.php/evaluasi, https://e-journal.staima-alhikam.ac.id/evaluasi/article/download/356/pdf
Harun Rosjidi, Cholik and Isro’in, Laily PEREMPUAN LEBIH RENTAN TERSERANG PENYAKIT KARDIOVASKULAR. Jurnal Florence Vol. VII No. 1 Januari 2014, VII (1). ISSN 1978-8916, http://eprints.umpo.ac.id/id/eprint/1262
Moh. Muslim. 2017, Membangun Visi Perusahaan, ESENSI, Vol. 20 No 3/2017, https://ibn.e-journal.id/index.php/ESENSI/article/download/34/28
Nafsiah Sisi1* , Ramdhany Ismahmudi2, 2020, Hubungan Usia dan Jenis Kelamin dengan Tingkat Depresi pada Lansia di Posyandu Lansia Wilayah Kerja Puskesmas Wonorejo Samarinda, eISSN: 2721-5727, Vol 1, No 2, 2020, https://journals.umkt.ac.id/index.php/bsr/article/download/1094/404
Nova, 2010, Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Pada Rumah Sakit PKU Muhammadiyah Surakarta, (online) https://eprints.uns.ac.id/4677/ 1/138651008201007591.pdf
Rosyada Elviani1 Chairil Anwar2Rico Januar Sitorus3, JMJ, Volume 9, Nomor 2 Mei 2021, Hal: 204-209, GAMBARAN USIA PADA KEJADIAN COVID-19, https://online-journal.unja.ac.id/kedokteran/article/ download/11263/11108
Santoso, 2012, Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Kelas III Pada RS. Roemani Muhammadiyah Semarang, (online) http://eprints.undip.ac.id /35664/1/artikel.pdf
Sutrimo Purnomo, 2016. PENGEMBANGAN SASARAN, VISI DAN MISI HUBUNGAN MASYARAKAT DI LEMBAGA PENDIDIKAN BERBASIS KEPUASAN PELANGGAN, https://media.neliti.com/media/publications/104319-ID-pengembangan-sasaran-visi-dan-misi-hubun.pdf
Yayat Rukayat, KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KECAMATAN PASIRJAMBU, Jurnal Ilmiah Magister Ilmu Administrasi (JIMIA) No.2 Tahun XI Juni 2017, https://jurnal.unnur.ac.id/index.php/ jimia/article/download/32/12
![](https://ejournal.unma.ac.id/public/journals/23/submission_2043_1541_coverImage_en_US.jpg)
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 rustomo
![Creative Commons License](http://i.creativecommons.org/l/by-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
COPYRIGHT NOTICE
An author who publishes in the Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan agrees to the following terms:
1. Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal
2. The author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgment of its initial publication in this journal.
3. The author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work