IMPLEMENTASI SISTEM PELAYANAN IZIN USAHA SECARA TERPADU TERHADAP KUALITAS PELAYANAN PUBLIK PADA DPMPTSP KOTA MEDAN
DOI:
https://doi.org/10.31949/jensitec.v11i01.11926Abstract
This study aims to analyze the implementation of an integrated business licensing service system and its impact on the quality of public services at the Investment Office and One-Stop Integrated Services (DPMPTSP) of Medan City. The research employed a qualitative descriptive method with data collection through observation, interviews, and documentation. The results showed that the implementation of an integrated system has significantly improved service quality through faster processing times, increased transparency, and reduced bureaucratic complexity. The system implementation has successfully integrated various licensing services into a single platform, resulting in more efficient and effective public service delivery. However, some challenges were identified, including the need for continuous system updates and staff training to maintain optimal service quality.
Keywords:
integrated system, public service, business licensing, e-government, service qualityDownloads
References
I. P. Sari and N. Marefanda, “Analisis Kualitas Pelayanan Perizinan berbasis Online Single submission di DPMPTSP Kabupaten Aceh Barat,” Musamus J. Public Adm., vol. 5, no. 2, pp. 242–255, 2023, doi: 10.35724/mjpa.v5i2.5011.
R. Adolph, “KUALITAS PELAYANAN PERIZINAN UMKM MENGGUNAKAN ONLINE SINGLE SUBMISSION OLEH DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PADANGSIDIMPUAN PROVINSI SUMATERA UTARA (Studi di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Padang Si,” pp. 1–23, 2019.
M. Miranda, A. Silitonga, and E. Revida, “Kualitas Pelayanan Dalam Pengurusan Perizinan Tanda Daftar Usaha Pariwisata ( TDUP ) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Pematang Siantar,” vol. 5, pp. 1–12, 2024, doi: 10.47753/pjap.v5i1.99.
N. N. Suryaman and R. Noordianto, “Analisa Hasil Uji Kompresor Sistem Refrigerasi Menggunakan Inverter,” J. Eng. Sustain. Technol., vol. 10, no. 01, p. 2023, 2023.
C. P. Anjelina and S. Safrida, “Implementasi Program Perizinan Online dalam Meningkatkan Kualitas Pelayanan di DPMPTSP Kota Banda Aceh,” Musamus J. Public Adm., vol. 5, no. 1, pp. 140–151, 2022, doi: 10.35724/mjpa.v5i1.4507.
S. Kariaman, “Implementasi Kebijakan Sistem Pelayanan Terpadu Dalam Rangka Meningkatkan Kualitas Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perijinan Terpadu Satu Pintu Kota Medan,” Publik Reform, no. 4, pp. 85–94, 2017, [Online]. Available: https://jurnal.dharmawangsa.ac.id/index.php/jupublik/article/view/401%0Ahttps://jurnal.dharmawangsa.ac.id/index.php/jupublik/article/download/401/393
T. Siregar, “Analisis Pelaksanaan Administrasi Pelayanan Bidang Penanaman Modal pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu,” VISA J. Vis. Ideas, vol. 3, no. 1, pp. 166–172, 2022, doi: 10.47467/visa.v3i2.1343.
R. D. Purba, “Kinerja Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dalam Pelayanan Perizinan Usaha di Kota Medan,” Repos. Institudi Univ. Sumatera Utara, pp. 1–9, 2022, [Online]. Available: http://eprints.ipdn.ac.id/11888/
A. Zahra, Arnida Arnida, and W. Lubis, “Analisis Pelayanan Retribusi Daerah Izin Mendirikan Bangunan (IMB) Dalam Tercapainya Kualitas Pelayanan Publik Yang Optimal di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan,” VISA J. Vis. Ideas, vol. 3, no. 2, pp. 143–152, 2022, doi: 10.47467/visa.v3i2.1391.
E. Prasetio, I. Isnaini, and A. Adam, “Analisis Kualitas Pelayanan Perizinan melalui Online Single Submission pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kota Binjai,” Perspektif, vol. 10, no. 2, pp. 710–727, 2021, doi: 10.31289/perspektif.v10i2.5176.
D. Ambia, “Implementasi Digitalisasi Oss Dalam Pelayanan Perizinan Umkm Di Dpmptsp Kota Medan Provinsi Sumatera Utara,” pp. 1–23, 2016.
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Ikhsan, Novlianun Dly, Nelly, Maisyarah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the J-ENSITEC (Journal of Engineering and Sustainable Technology) agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal
- The author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgment of its initial publication in this journal.
- The author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work
