Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan https://ejournal.unma.ac.id/index.php/entrepreneur <p style="text-align: justify;">Entrepreuneur : Jurnal Bisnis Manajemen dan Kewirausahaan diterbitkan oleh Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka secara berkala setiap enam bulan sekali dengan edisi terbit bulan januari dan Juli. Tujuan jurnal ini adalah menjadi wadah publikasi hasil Riset bagi para akademisi, praktisi, peneliti, mahasiswa, dan pihak lain yang tertarik dengan pengembangan ilmu profesi dan praktek manajemen di Indonesia. Topik dalam Jurnal Riset Manajemen dan Kewirausahaan berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : <strong>Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi. </strong>Penentuan Artikel yang dimuat melalui proses blind review oleh mitra bestari/reviewers dengan mempertimbangkan relevansi artikel terhadap pengembangan ilmu profesi dan praktek manajemen dengan Jurnal Bisnis Manajemen dan Kewirausahaan serta terpenuhinya persyaratan baku publikasi jurnal.</p> <p style="text-align: justify;"><strong>p-ISSN : 2723-1941</strong></p> <p style="text-align: justify;"><strong>e-ISSN : 2776-2483</strong></p> <h2>Current Issue, Vol 2 No 1 (2021): Januari&nbsp;</h2> <p><img src="/public/site/images/pipihoke/Cover_Vol_2_No_12.jpg" width="769" height="526"></p> <p>&nbsp;</p> en-US <p><strong>COPYRIGHT NOTICE</strong></p> <p style="text-align: justify;"><strong>An author who publishes in the Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan agrees to the following terms:</strong><br>1. Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal<br>2. The author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgment of its initial publication in this journal.<br>3. The author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work</p> lalusuparto@gmail.com (L. Suparto LM, SE., M.Si) pipihoke@gmail.com (Pipih Sopiyan, SE., MM) Mon, 25 Jul 2022 00:00:00 +0700 OJS 3.3.0.11 http://blogs.law.harvard.edu/tech/rss 60 Pengaruh Transparansi dan Akuntabilitas Terhadap Pengelolaan Anggaran Pendapatan Dan Belanja Desa (Studi Pada Seluruh Desa Di Kecamatan Kadipaten) https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2984 <p><strong><em>ABSTRACT</em></strong></p> <p><em>The management of the village income and expenditure budget carried out by several villages in the Duchy District has not been in accordance with the legislation and the implementation of village deliberations has not been maximized to discuss and explain the management of the APBDes. This study aims to determine the effect of transparency and accountability on the management of the Village Revenue and Expenditure Budget.</em></p> <p><em>This research is a survey research using descriptive verification method, the population of this research is all village heads and village officials in the Kadipaten District using a total sampling of 63 people. Data collection was done by survey method using a questionnaire. Data analysis used descriptive analysis and verification analysis including classical assumption test, multiple linear regression analysis, coefficient of determination analysis and model feasibility test. Test the hypothesis using the t test.</em></p> <p><em>The results showed that transparency had a significant effect on the management of the APBDes in the Kadipaten District, Majalengka Regency, meaning that the more transparent the management of the APBDes, the management of the APBDes would be better. Accountability has a significant effect on the management of the APBDes in the Kadipaten District, Majalengka Regency, meaning that the more accountable the APBDes management is, the better the APBDes management will be.</em></p> Melia Wida Rahmayani, Engkun Kurnadi Copyright (c) 2022 Melia Wida Rahmayani https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2984 Sat, 23 Jul 2022 00:00:00 +0700 Analisis Strategi Pemasaran Dalam Menghadapi Covid-19 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1846 <p><em>The year 2020 was shaken by the spread of the Covid-19 virus. The viral pandemic </em><em>o</em><em>ccurred has changed the way of life of the world, at least from a social and economic perspective. Predictions of a recession began to emerge as the economy weakened due to the spread of the virus forcing large parts of the population to be laid off. Many businesses experience losses and even go out of business, or at least experience a decline in profits (Brewer, 2020). The economic impact of this disaster is likely to continue for several years to come. Gema Insani is a publishing company in Depok which has been directly affected by the pandemic. A proper marketing strategy is needed so that even if there is a decline in the level of product</em> <em>sales, the decline is still under control or does not cause the company to go out of</em> <em>business. This study aims to analyze the marketing strategies that the Gema Insani company implemented during the pandemic. The research was conducted using qualitative methods and descriptive analysis. It can be concluded from the research results that the applied marketing strategy includes the marketing mix of product aspects, price, place, promotion, people, process and physical evidence. The most dominant aspect in dealing with and adapting to pandemic situation is promotion aspect, that is by optimizing online marketing and product sales (digital marketing). By optimizing digital marketing, online product sales increased by 30%.</em></p> Anita Rahmawati, Sri Isti Untari, Kristin Lukitaningrum Copyright (c) 2022 Anita Rahmawati, https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1846 Sat, 23 Jul 2022 00:00:00 +0700 Pengaruh Teamwork dan Komunikasi Terhadap Kinerja Karyawan Pada Perumda BPR Majalengka https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2440 <p><em>Employee performance is important for the company. Employee performance can be achieved with good teamwork and good communication. This study aims to determine how teamwork and communication influence the performance of employees at Perumda BPR Majalengka partially.</em></p> <p><em>This study used a survey method with a descriptive analysis approach and verification. The data collection technique used is using a questionnaire. The population in this study were employees of Perumda BPR Majalengka with a sample a 98 respondents using a saturated sampling technique (census). The measurement scale in this study uses the Likert scale. The data analysis used is the classical assumption test, multiple linear regression analysis, the coefficient of determination analysis and the feasibility test of the model. Hypothesis testing in this study uses a partial hypothesis test with the t test.</em></p> <p><em>Based on the results of the study, it shows that teamwork is included in the very good category, communication is in the very good category, and employee performance is in the very high category. This study shows that Teamwork and Communication have a positive and significant effect on employee performance.</em></p> <p><em> </em></p> Neny Kusumadewi Copyright (c) 2022 Neny Kusumadewi https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2440 Sat, 23 Jul 2022 00:00:00 +0700 THE EFFECT OF FINANCIAL PERFORMANCE ON THE VALUE OF MINING INDUSTRY COMPANIES LISTED IN INDONESIA STOCK EXCHANGE (BEI) https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2570 <p><em>&nbsp;</em></p> <p><em>This study aims to determine how much the influence of financial performance (Current Ratio, Leverage, Working Capital Turnover, and&nbsp; Return On Assets on corporate value (Price to Book value).&nbsp; The data analysis models used in this sudy are descriptive statistical analysis and inference. The population in this study is mining companies listed on the Indonesia Stock Exchange during the period of 2016 to 2020. The sample is chosen by using purposive sampling, and there are 23 companies in which the sample collection of companies with criteria of having financial reports during the years of the study period. The result shows that the variables of CR, WCT, and ROA have significant positive effect corporate value. The result also shows that variables of LEV have a significant negative effect on corporate value.</em></p> Maria Junianta Copyright (c) 2022 Maria Junianta https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2570 Sat, 23 Jul 2022 00:00:00 +0700 THE INFLUENCE OF PRICE ON THE PURCHASE DECISION OF KELOM SHENY PRODUCTS IN THE TASIKMALAYA CITY https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2880 <p><em>This study aims to determine how the effect of price on the decision to purchase Kelom Sheny products in the City of Tasikmalaya. This research is descriptive and empirical. Descriptive research was conducted to obtain an overview of prices and purchasing decisions. While empirical research was conducted to determine the relationship between variables through statistical calculations. The technique of collecting data is by distributing questionnaires to 100 respondents randomly (randomly). The objects in this study are all consumers who are around the City of Tasikmalaya. The study used a survey method with a sampling technique using simple random sampling technique. The research data will be analyzed using simple linear regression, and the results of the discussion show that the price variable has a significant effect on purchasing decisions.</em></p> Depy Muhamad Pauzy, Gian Riksa Wibawa Copyright (c) 2022 Depy Muhamad Pauzy, Gian Riksa Wibawa https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2880 Sat, 23 Jul 2022 00:00:00 +0700 Implementasi Matriks House-of-Quality Dalam Rangka Mengkreasi Nilai Konsumen https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2238 <p>In the new era of marketing, companies are forced to be able to create consumer value because today's marketing is driven by values. The purpose of this paper is to analyze the value using the House of Quality (HOQ) matrix which is one of the tools of Quality Function Deployment (QFD) which is commonly used to increase value through product attributes that will be given to consumers. Equipped with a matrix that illustrates how to create value using HOQ, using data from research that the author has previously carried out in identifying consumer values ​​at private universities in Region III Cirebon-West Java as an example.<br />This research uses explanatory survey method with cross sectional development method. The iteration method is used to determine the number of samples, so that a minimum sample of 116 is obtained, but 150 samples will be used so that the results are more representative of the population. The result shows that the indicator that is considered the most important by the respondents is the reputation of the university and the indicator with the lowest rating is the time of completion of studies. However, the results of consumer assessments regarding customer value indicate that the university's reputation is still unable to provide superior customer value. Thus, the reputation of the university is an aspect that must be improved first before other aspects.</p> Rita Kusumadewi, Budi Rusdian Copyright (c) 2022 Rita Kusumadewi, Budi Rusdian https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2238 Sat, 23 Jul 2022 00:00:00 +0700 Model Manajemen Modal Kerja Pada Koperasi Unit Desa Tani Wilis Tulungagung https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2531 <table> <tbody> <tr> <td> <p><em>Formulating a working capital management model at KUD Tani Wilis Tulungagung is the aim of this research. Researchers conducted interviews and observations to produce descriptive qualitative research. Descriptive research aims to describe the existing phenomena. Qualitative research is used to explore and interpret human and social issues. Source triangulation was used to check the validity of this study. The results of this study can be concluded that the working capital owned by KUD Tani Wilis in the form of cash, receivables, inventories, and prepaid transactions. The working capital management model at KUD Tani Wilis consists of the planning stage, the organizing stage, the implementation stage, and the evaluation stage. These stages are interconnected and one of them cannot be left out. KUD Tani Wilis has an awareness of the importance of working capital management and consistently carries out this management. With the working capital management model, KUD Tani Wilis can increase its profits from year to year. </em></p> </td> </tr> </tbody> </table> Ahmad Aji Ubaidillah Kari, Achmad Murdiono Copyright (c) 2022 Ahmad Aji Ubaidillah Kari, Achmad Murdiono https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2531 Sat, 23 Jul 2022 00:00:00 +0700 Analisis Pengaruh Kompetensi Aparat dan Partisipasi Masyarakat Terhadap Akuntabilitas Pengelolaan Dana https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2785 <p>Success in managing village finances cannot be separated from good village management accountability. Fund management accountability needs to be supported through the competence of the apparatus and community participation to build a better village. This study aims to determine the effect of apparatus competence and community participation on the accountability of fund management in Majalengka District. The research population was all village officials in Majalengka District, amounting to 235 people. The research sample amounted to 100 samples with proportional random sampling technique. The type of data in this study is qualitative which is quantified (scoring), with a Likert measurement scale. Source of primary data, obtained from the distribution of questionnaires. The analysis tool uses descriptive analysis and verification. The verification analysis includes classical assumption test, multiple linear regression, model feasibility test, coefficient of determination and hypothesis testing with independent variables consisting of apparatus competence and community participation, and the dependent variable is Fund Management Accountability. The results of this study indicate that the competence of the apparatus has a significant effect on the accountability of fund management. Community participation has a significant effect on fund management accountability</p> eli Achmad Mahiri, Latief Z Nur Copyright (c) 2022 eli Achmad Mahiri, Latief Z Nur https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2785 Sat, 23 Jul 2022 00:00:00 +0700 Pengaruh Kepatuhan Wajib Pajak Terhadap Realiasasi Penerimaan Pajak Parkir Di Kabupaten Sumedang https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2996 <p><strong><em>Abstract</em></strong><em>:</em></p> <p>The main problem in this research is the not optimal Parking Tax. Parking tax is a type of regional tax that is quite potential as a source of revenue for the City of Sumedang. The purpose of this study was to determine the effect of taxpayer compliance on the realization of parking tax revenues in Sumedang Regency. This research method uses descriptive survey method with a quantitative approach. The population in this study was all parking taxpayers in Sumedang Regency by taking saturated sampling techniques. The data source is a type of primary data with a questionnaire as an instrument given to 73 respondents with a Likert scale of 1 to 5. The statistical method used is a simple linear regression analysis. This study shows there is a strong correlation between taxpayer compliance with the realization of parking tax revenues by 76.1%. The coefficient of determination of the remaining 57.9% of 42.1% is influenced by other factors not discussed in this study. The results of the regression analysis are expressed by the equation Y = 13,995 + 0,692x with a tcount of 9,884&gt; a table of 1,66660 with the hypothesis of this study accepted.</p> Deni Istiono. MM, Nining Kurniasih, Ai Nunung Sri Haryati Copyright (c) 2022 Deni Istiono. MM, Nining Kurniasih, Ai Nunung Sri Haryati https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2996 Sat, 23 Jul 2022 00:00:00 +0700 The Influence of Work Environment and Leadership on Employee Performance at the Tourism Office of South Labuhanbatu Regency https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1863 <p><em>Performance is one of the benchmarks in assessing the performance of an organization, both government organizations and private organizations. Performance measurement can affect various factors, both factors originating from within the organization and factors from outside the organization. This study aims to determine the effect of the work environment and leadership on employee performance. The population in this study were all employees at the South Labuhanbatu Regency Tourism Office using the census technique as a sampling technique. The research method chosen is associative descriptive quantitative research. This type of research aims to see and explain the influence between variables in the study using a questionnaire technique as a data collection instrument. The results showed that the work environment and leadership had a positive and significant effect on employee performance, both partially and simultaneously. Environment and leadership variables contributed 67.40% to employee performance at the South Labuhanbatu Regency Tourism Office, while the remaining 32.60 % influenced by other factors not examined in this study.</em></p> Mulkan Ritonga, Rahma Muti'ah, Muhammad Alam Warda Ritonga Copyright (c) 2022 Mulkan Ritonga, Ramah Mut'iah, Muhammad Alam Warda Ritonga https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1863 Sat, 23 Jul 2022 00:00:00 +0700 The Influence of Leadership Style and Organizational Commitment on Work Effectiveness (Study on Employees of PT. Sing Wealth Textiles Ligung Majalengka) https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2447 <p><strong><em>Abstract.</em></strong></p> <p><em>Work effectiveness of employees of PT. Sing Wealth Textile has a problem, namely not achieving the target that has been determined and given by the manager to the employees. one of the factors to increase work effectiveness is through leadership style and organizational commitment. Leadership style and organizational commitment are considered as one of the factors that can affect work effectiveness. This study aims to determine how the influence of leadership style and organizational commitment partially on the work effectiveness of the study on employees of PT. Sing Wealth Textiles.</em></p> <p><em>This research is a survey research using a descriptive and verification approach. The population in this study were all employees of PT. Sing Wealth Textiles with a total sample of 81 respondents. The sampling technique used is simple random sampling. The data collection technique in this study was distributing questionnaires using a likert scale. Data analysis using classical assumption test, multiple regression analysis, coefficient of determination, model feasibility test and hypothesis testing using partial test.</em></p> <p><em>The results showed that leadership style and organizational commitment partially have a positive and significant effect on work effectiveness.</em></p> Endah Prihartini Copyright (c) 2022 Endah Prihartini https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2447 Sat, 23 Jul 2022 00:00:00 +0700 PERAN PENDIDIKAN KEWIRAUSAHAAN DAN DUKUNGAN AKADEMIK DALAM MENINGKATKAN INTENSI BERWIRAUSAHA https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2738 <p><em>Entrepreneurship has been considered to be one of the effective solutions according to the effort to reduce the high unemployment rate in Indonesia. This study aims to examine the effect of entrepreneurship education and academic support on the intensity of entrepreneurship. This research was conducted on students of the Maranatha Christian University Management Study Program. The type of research in this research is quantitative. Data in collecting questionnaire techniques and data processing using SmartPLS. The results showed that the variables of entrepreneurship education and academic support influenced the intensity of student entrepreneurship.</em></p> <p> </p> Alif Putra Suandi Alif, Henky Lisan Suwarno Copyright (c) 2022 Alif Putra Suandi Alif, Henky Lisan Suwarno https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2738 Sat, 23 Jul 2022 00:00:00 +0700 Pengaruh Kecukupan Modal Dan Likuiditas Terhadap Profitabilitas Pada Bank Umum Syariah https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2960 <p><em>One of how a bank's financial performance is healthy can be seen through the bank's financial statements. Information regarding the condition of the bank can be used by the bank itself or from outside the bank such as creditors, investors, and customers. The factors that can affect the profitability of Islamic banking are capital adequacy and liquidity. So that Islamic banking, is required to be able to increase profitability every year to attract internal and external parties. This study aims to determine the effect of capital adequacy and liquidity on the profitability of Islamic commercial banks.</em></p> <p><em>This research uses descriptive analysis method and verification. The data collection technique used is secondary data. The population in this study are Islamic commercial banks registered in Statistik Perbankan Syariah (SPS). The sampling technique used was purposive sampling with a total sample of 11 Islamic banks with a total of 33 sample data. This research uses classical assumption test analysis, multiple linear regression analysis, coefficient of determination, model feasibility test and hypothesis testing.</em></p> <p><em>Based on the results of the study indicate that capital adequacy has a significant effect on profitability and liquidity has no significant effect on profitability</em></p> Wulan Riyadi, Dudung Abdullah Copyright (c) 2022 Wulan Riyadi https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2960 Sat, 23 Jul 2022 00:00:00 +0700 Use of Design Thinking in Service Product Innovation Cabut Kost https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1517 <p><em>The condition of the Covid-19 pandemic in Indonesia to date has had an impact on all business actors, therefore all actors from various business fields need to make a breakthrough or innovation in order to be able to compete and stay afloat. The problem now is that all must be required to provide appropriate problem solving and be able to be implemented properly in responding to all perceived obstacles and challenges. One of the methods that can be used and provide solutions to current conditions is design thinking. Design thinking is a discipline that uses designer sensibilities and methods to match people's needs with what is technologically feasible and what is feasible according to a business strategy can be transformed into customer value and market opportunities, by analyzing five stages which include empathize, define, ideate, prototypes and tests. The purpose of writing this article is to explain the use of design thinking in the Logistics Service business of Cabut Kost with a qualitative descriptive method with the aim of providing a description or summary of a situation or phenomenon that is currently happening by using scientific procedures to answer actual problems. The results obtained are that the application of design thinking can be used as a reference method for Cabut Kost in developing the business that is being undertaken. As far as the analysis is concerned, design thinking can be a method for developing a strategy to build a brand name for Cabut Kost.</em></p> Mochammad Rifky Pamungkas, Iwan Sukoco Copyright (c) 2022 Mochammad Rifky Pamungkas https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1517 Sat, 23 Jul 2022 00:00:00 +0700 Dampak Sosial Ekonomi Pembangunan Pembangkit Listrik Tenaga Surya (PLTS) Sumbawa 26 MWp Terhadap Masyarakat https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2418 <p><em>One of the energies strongly needed by humans is electrical energy. Currently, Solar Power Plant (henceforth, PLTS) is a source of renewable electrical energy and widely developed since PLTS is environmentally friendly and easy to obtain, specifically for the countries are on the equator such as Indonesia. One of the PLTS with a large capacity developed by PT. Amman Mineral Nusa Tenggara (PT. AMNT) in collaboration with PT. Medcopower Solar Sumbawa (PT. MPSS) and PT. Sinergi Era Cemerlang (PT. SEC) as the executor. The PLTS, with 26 MWpcapacity, built in the Tongo Village area, Sekongkang District, West Sumbawa Regency, NTB. This PLTS is known as PLTS Sumbawa 26 MWp. The existence of this project definitely has a socio-economic impacts on the community, either positive or negative impacts. The qualitative data analysis results show the socio-economic effects of the PLTS Sumbawa 26 MWp development, namely increasing labor absorption; increasing Village Original Income (PADes) such as waste retribution; improvement of village infrastructure, especially places of worship, educational facilities, garbage disposal sites, and assistance for social activities; and changes in public perception in the form of social jealousy.</em></p> Suprianto Naim Copyright (c) 2022 Suprianto Naim https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2418 Sat, 23 Jul 2022 00:00:00 +0700 Penerapan Etika Bisnis dan Tanggung Jawab Pemberi Kerja Dan Hak Karyawan Terhadap Kinerja Karyawan https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2556 <p><em>In its implementation, the principles of business ethics in an organization and customer service are very related, such as when provudung services to customers, ethics must be used. Tjis is intended to create a good relationship between customers at PT Bank Rakyat Indonesia. In principle, business atehics is everything about guiding norms for a company in making decision, with the intention that good relation between the company and stakeholders are maintained, of course must use the rules that have been in effect. PT Bank Rakyat Indonesia has been good in carrying out its duties so that customers feel satisfied and fulfilled with the wishes expected by customers, both from service and banking ethics. Problems that occur at this time are deviations in terms of providing excellent service, namely there are multiple positions or commonly referred to as overlapping work in a work unit, for example customer service provider not only serves customers who come to convey various kind of complaints, but also does some work, and the work that shuold be done by the back office such as administering credit completeness and credit contract. So that more or less will reduce the excellent service that a customer service should do with a small example, ignoring basic service concept such as smiles, greetings wich are often referred to 3S. The method used in writing journals about the application of business ethic and employer responsibilities and employee rights to employee performance is a descriptive research method, because this study aims to only describe the facts as they are and describe the fact on the object under study. Irredularities commited by PT Bank Rakyat Indonesia (Persero),.Tbk, which are contary to the principles of business ethics in this company, namely in terms of providing excellent service, there are multiple positions or commonly referred to as overlapping work in unit. PT Bank Rakyat Indonesia (Persero),.Tbk need to be reviewed again regarding the duties and function of each position. It’s just that there are very few deviations that occur because this in a work unit in this company there is an overlapping position.</em></p> <p> </p> Rita Sri Silvia Pamuji, Yanneri Elfa Kiswara Copyright (c) 2022 Rita Sri Silvia Pamuji https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2556 Sat, 23 Jul 2022 00:00:00 +0700 Pengaruh Kualitas Layanan Inti dan Kualitas Layanan Encounter terhadap Niat Beralih: Sebuah Peran Mediasi Kepuasan Pelanggan (Studi pada pengunjung Hotel Fitra dan Hotel Garden Majalengka) https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2879 <table> <tbody> <tr> <td> <p><em>This research is a development of previous research. In this study, customer satisfaction is divided into two, namely transaction-based satisfaction and overall satisfaction. This type of research is associative research. This research takes the title: "The Influence of Core Service Quality and Encounter Service Quality on Switch Intention: A Mediation Role of Customer Satisfaction (Study on visitors to Hotel Fitra and Hotel Garden Majalengka)".</em></p> <p><em>The purpose of this study was to determine the partial effect of core service quality and encounters on switching intentions with mediating factors of customer satisfaction (transaction-based satisfaction and transaction-based satisfaction). The population in this study were all visitors to the Fitra hotel and the Garden Majalengka hotel. The number of respondents in this study amounted to 315 people who were taken using the sampling technique used was purposive sampling. The data analysis technique uses structural equation modeling (SEM) with the help of AMOS 21 software.</em></p> <p><em>The results of this study indicate that 1) the quality of the encounter service has a negative effect on the intention to switch, 2) the quality of the core service has no effect on the intention to switch, 3) the quality of the encounter service has a positive effect on transaction-based satisfaction, 4) the quality of the encounter service has a positive effect on overall satisfaction, 5) core service quality has a positive effect on overall satisfaction, 6) transaction-based satisfaction has a negative effect on switching intentions, 7) overall satisfaction has a negative effect on switching intentions, 8) transaction-based satisfaction mediates the negative effect of encounter service quality on switching intentions, 9) satisfaction overall mediates the negative effect of service quality encounter on core service switching intentions positively affects customer satisfaction, and 10) overall satisfaction mediates the negative effect of core service quality on switching intentions.</em></p> </td> </tr> </tbody> </table> Alan Rusdiana, L Suparto Copyright (c) 2022 Alan Rusdiana https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2879 Mon, 25 Jul 2022 00:00:00 +0700 indonesia Analisis Kunjungan Pasien Atas Kualitas Pelayanan pada RSU Fikri Medika Karawang https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2043 <p><em>This study analyzes the process or efforts of processing data into new information so that the characteristics of the data become easier to understand and useful as a solution to a problem. The data is described quantitatively as a result of data collection from the source as part of the information. This study aims to analyze the data that has been presented at RSU Fikri Medika Karawang to make new information in order to improve the quality of service for the achievement of the hospital's vision and mission to increase the volume of patient visits. RSU Fikri Medika Karawang needs to detect early with the number of patients visiting by gender, age and occupation as an early anticipation to ensure patient satisfaction. From the distribution of questionnaires to 100 respondents that female patients of productive age and on average are farmers and traders, it is a challenge for the management of Fikri Medika Hospital Karawang to ensure the existing quality. With 18 statements that were shared with the google questionnaire, the results of the instrument test on the decision were valid and the consistency value was greater than the specified standard.</em></p> rustomo Copyright (c) 2022 rustomo https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2043 Sat, 23 Jul 2022 00:00:00 +0700 Pengaruh Kompetensi Auditor Terhadap Kualitas Audit Dengan Pengalaman Audit Sebagai Variabel Intervening https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2470 <p><em>This study aims to empirically analyze the effect of auditor competence on audit quality with audit experience as an intervening variable. This research was conducted on auditors at the Sumbawa Regency Inspectorate. This research is an explanatory research to test the proposed hypothesis regarding the relationship and influence between variables.</em> <em>Data were obtained through distributing questionnaires to research respondents, namely auditors at the Sumbawa Regency Inspectorate, totaling 15 people. Data analysis using Partial Least Square with SmartPLS software, including outer model test, inner model test and hypothesis proof.</em> <em>The results of this study indicate that individually audit competence and audit experience have a positive and significant effect on audit quality on auditors at the Sumbawa Regency inspectorate.</em> <em>the effect of intervening audit experience variables on the indirect relationship of audit competence variables with audit quality on auditors at the Sumbawa Regency inspectorate. This research has implications for the Sumbawa Regency inspectorate so that in assigning tasks to auditors it must be based on expertise and abilities seen from the educational background and experience of auditors in conducting audits.</em></p> <p><em> </em></p> Usman Usman Copyright (c) 2022 Usman Usman https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2470 Sat, 23 Jul 2022 00:00:00 +0700 Pengaruh Kompensasi dan Iklim Organisasi Terhadap Kepuasan Kerja Serta Dampaknya Pada Kinerja Pendamping Keluarga Harapan https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2766 <p><em> </em></p> <p><em>This study aims to determine the magnitude of the effect of compensation received and perceived organizational climate on the work satisfaction of companion in the Family Hope Program, besides this research also aims to determine the effect of job satisfaction on the accompanying performance of the Family Hope Program. </em></p> <p><em>The method used in this study is a quantitative method using observational collection techniques, questionnaires and literature. Koesioner was distributed to 46 samples of respondents, then tested the instrument and tested the classic assumption on questionnaire results. In testing hypotheses on research variables, multiple regression analysis and simple regression analysis were used.</em></p> <p><em>The results of the study show that there is a partial and positive effect of compensation and organizational climate on job satisfaction, then it is known simultaneously that compensation and organizational climate have a positive and significant effect on job satisfaction, with a strong level of relationship between compensation and organizational climate with job satisfaction. From the results of this study, it is also known that job satisfaction has a positive and significant effect on the accompanying performance of the companion, with a moderate level of relationship between job satisfaction and the accompanying performance of the Family Hope Program.</em></p> dadang sudirno, Gilang Bhirawa Noraga Copyright (c) 2022 dadang sudirno https://creativecommons.org/licenses/by-sa/4.0 https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/2766 Sat, 23 Jul 2022 00:00:00 +0700